Guarantee:

We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. (To view our substitution policy click here.) If you are not completely satisfied please contact us within 4 days of delivery using any of these convenient methods listed below, and we will gladly exchange your item, so as to rectify the issue.

Call us at Monday through Sunday between 9am - 9pm China Time Zone. You can also email us at service@china-flower-shop.com or click our website's Live Chat.

During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-9pm.

Order Changes and Cancellations

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call 86.20.3885.4022.

Weather: China-flower-shop.com.com is not responsible for delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.

In the event that a shipped product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries .

If your florist delivered flowers were not delivered or attempted on the day that you requested, we may be able to credit back up to $10 for the inconvenience. (This does not include rural locations or deliveries for Saturday or Sundays because service is not available in all areas on Saturday or Sundays.)

In the event your shipped product was not delivered or attempted on the day you requested, we may be able to issue a $10.00 credit for the inconvenience. We cannot issue a credit if the delay was caused by severe weather conditions or other acts of God.

We are not responsible for flowers or shipped gifts that are left in an office overnight where heat can become an issue.

Complete our Customer Service Inquiry Form.