Placing an order with China-flower-shop.com is easy:
1 . Browsee or Search for items you would like to order
2 . Adding items to your SHOPPING BASKET(choose from available options for price, etc.)
3 . Enter Sender and Recipient Information
4 . Confirm order Information
5 . Make a Payment (online Credit Card Payment or Paypal)
1. Online Payment by Credit Card
Customer can select 2CO. Please use 2CO for your credit card payment if you do not have PayPal account.
2. Paypal
We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. If you're not satisfied with our products, please contact us within 4 days after the delivery, and we will gladly exchange your item or make a refund to you, so as to rectify the issue.
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Twenty-four hour advance notice is necessary to assure a cancellation.
If the order has been sent out on delivery, we cannot cancel it.
How do I changing or canceling an order?
You may call us at 86.20.3885.4022 or use our online customer service request form. Please include as much information as possible to help us serve you better.
Do I get my money back if I cancel my order?
Yes, please contact our customer service for more details.
Yes. Because credit card payment or Paypal payment will be redirected to 3rd parties secure payment page, you'll enter your payment information there and make your payment in the secure environment.
We understand and have done whatever possible to ensure that shopping with us online is perfectly safe. Your information will NOT be disclosed to any other 3rd parties (except those necessary details for delivery).
What if recipient is unavailable
Substitution Policy:
Fresh Flowers
At ChinaFlower214.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
It is free to join and as a member of CHINA-FLOWER-SHOP.com you can enjoy services and benefits that make ordering faster, easier and can save your money.
If you would like to sign up, please click here.
Contact Us:
LIVE CHAT : Please click upper right of the page's icon
MAIL : Service@china-flower-shop.com or Contact Us
TEL : 86.20.3885.4022
Address:
China Flower Shop
Tianhe,Guangzhou,
Guangdong,China
